Ngai Tahu Tourism are the winner of He kai kei aku ringa for Maori Excellence in Export for the 2016 New Zealand International Business Awards.
Ngāi Tahu Tourism is one of New Zealand’s largest tourism operators, connecting over one million visitors a year to Aotearoa, to the Ngāi Tahu team and to the Ngāi Tahu Iwi.
The whānau-owned company has won the He kai kei aku ringa for Maori Excellence in Export award in the 50th annual New Zealand International Business Awards, run by New Zealand Trade and Enterprise (NZTE) in partnership with ANZ.
Ngāi Tahu Tourism has more than 400 staff working across its nine businesses, delivering over 20 of New Zealand’s most iconic experiences.
From Rainbow Springs in the North Island to Queenstown’s Shotover Jet, Ngāi Tahu Tourism’s attractions include experiences such as jet boating, astro-tourism, guided walks, helicopter tours and soaks in glacier hot pools.
Ngāi Tahu Tourism’s chief executive Quinton Hall says the key to the company’s success is in its strong relationships.
“Spending time on the ground connecting with customers in our target markets has allowed us to truly understand their needs and expectations. We have developed our understanding to the point where we have tailored specific experiences for these markets, and we are constantly adapting to best suit their needs.”
All Ngāi Tahu Tourism’s profits stay in New Zealand and are used for the benefit of its owners; over 55,000 whānau members.
“He tangata, he tangata, he tangata – it is the people, it is people, it is people. As hosts, we care for our customers and our team as our own whānau. Our people are the glue that connect our customers to our experiences and to our beautiful environment,” Hall says.
“We believe visitors to Aotearoa are looking for three main things: adventure, culture and nature – our team is able to provide all three, through unique and genuine experiences that stay with our customers forever.”
Ngāi Tahu Tourism’s strong focus on its key markets of China, USA, Asia (India, ASEAN, Korea), and the UK, has driven its international revenue to grow by 33 percent over the past three years.
The company’s core values are based on those of the Iwi – welcoming and hosting visitors, treating people with respect and fostering relationships, and being good stewards of the land and resources, to name a few.
This year marks the 50th anniversary of the awards, run by New Zealand Trade and Enterprise (NZTE) with strategic partner ANZ, which celebrate the success of New Zealand businesses on the world stage.